Terms & Conditions

 

We believe in our product and value the happiness of our fans and customers.

Please email us at paint@faceslap.net if you are not happy with Face Slap! Face & Body Paints

We are reasonable people and will try our best to work something out. If you are not completely happy with your new face & paint product, please send it back to us within 7 days for a full refund.

 
  • Warranty

    Our products are warranted to be free of defects in material and workmanship for six months from the day it ships.

    Our warranty for cases does not extend to damage from abuse, exposure to moisture, extreme temperatures, or impacts, regardless of force. 

    Warranty is valid only with the order number and matching email address. The purchase of any Face Slap! product via a third party vendor (e.g. eBay, Amazon) will not under any circumstance be covered by our warranty policy.

    We limit our warranty replacements due to manufacturing or material defect to two replacement face paints, per order. If you receive a third replacement face paint with a defect, we will not send any more products, but will instead offer a full refund or an equal value exchange for a product.

     

    Returns and Exchanges

    If you are not satisfied with your order within the first 7 days of receiving your product, simply return it to us in new, unused, condition and we will gladly accept it for a return or exchange.

    Please email paint@faceslap.net within the first 7 days of receiving your item(s) before sending shipment back to us so we can better prepared for the arrival of your shipment with faster processing. If you do not email us with in 7 days, you will not be eligible for an exchange.

    Once we are received your email, we will email you a confirmation within 48 hours. Only after you receive our confirmation should you mail us your shipment

    Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.

    Products for return or exchange should be sent to the following address:

    Bodypaint Asia
    Rm 1219 Royal View Hotel
    Ting Kau, 343 Castle Peak Road. Tseun Wan, Hong Kong

    Due to variations in monitor/screen settings and the wide variation in natural material, images on the website may not match the actual products shipped. Color/grain dissatisfaction is not a valid reason for an exchange.

      

    Domestic Returns and Exchanges

    Please note that domestic customers are responsible for the cost of shipping returned or exchanged items to Bodypaint Asia.

     

    International Returns and Exchanges

    Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to Bodypaint Asia.

     

  • Domestic Shipping

    We ship via Hong Kong Post to locations within Hong Kong. We do not ship to PO boxes. Orders are processed within 1-2 business day. Typically, standard Hong Kong shipping takes 3-4 business days. 

     

  • International Shipping

    We ship worldwide via Hong Kong Post. Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary based on the shipping location. Please note that we are unable to offer expedited shipping at this time.

     

  • Pricing / Billing

    We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is not shipping for a long while. 

     

  • General

    The preceding terms and conditions govern the sale by Face Slap Ltd between you the buyer . By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.