FAQ

Frequently Asked Questions 

How do I use Face Slap! 21g paint cake?

Spray with water, or use damp brush or sponge to activate the paint cake into a smooth cream

How do I store the face paints?

Please do not store paint in extreme temperatures to avoid cracks.

What is your refund / return policy?

You have 7 days from purchase date to request a full refund or exchange on unused products with original packaging.

What if my product is damaged when I receive it?

We work very hard to make sure the product you receive is top quality, but if you happen to think otherwise just shoot us an email at paint@faceslap.net and we will review the matter for you as quickly as possible.

Will I have to pay duties or taxes on my order?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Bodypaint Asia does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by Bodypaint Asia please contact your local customs office to find out more information if you are unsure of the charges.

When will my order arrive?

We deliver all orders within 2 - 3 business days. There may be an occasional delay with Customs Clearances. International shipping will depend on each country. 

How much is delivery?

Deliveries are $5 HKD within Hong Kong. All other deliveries are at a flat fee of $75 HKD

What are the payment methods?

We currently accept PayPal, if you'd like to make another payment please email us and we'll be happy to try and accommodate you.

Warranty?

Your Face Slap! face & body paint shelf life is 2 years as long as the product is properly stored and not in extreme weather temperatures. 

 

Need more info?
paint@faceslap.net
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